Privacy Policy

The following document sets forth the Privacy Policy for Invictus Web Designs (us, our, we) website, https://invictuswebdesigns.com.au and marketing materials including social media and other forms of advertising and in connection with any inbound or outbound calls with us (Services). This is the Privacy Policy which we have adopted and governs your use of the Services. Please read this Privacy Policy carefully as by using the Services, you are confirming that you have read this Privacy Policy and understand how your personal information will be handled by us. By using the Services, you consent to us using and disclosing your personal information in accordance with this Privacy Policy.

We are committed to providing you with the best possible customer service experience. We are bound by the Privacy Act 1988 (Cth) (Privacy Act), which sets out a number of principles concerning the privacy of individuals. In that regard, we respect the rights and privacy of all individuals and we are committed to complying with the Privacy Act and the Australian Privacy Principles (APP’s) and protecting the personal information we hold.

Collection of your personal information

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, either from the information directly or from that information combined with other information that we have, or are likely to have, access to. Personal information does not include de-identified, anonymous or aggregated information that can no longer be used to identify a specific person.

The information we collect may fall into the following categories, being:

Personal information you voluntarily supply to us when you use the Services or otherwise interact with us (e.g. during any inbound and/or outbound calls).
Tracking information we collect as you navigate through and use the website.

There are many aspects of the website which can be viewed without providing personal information, however, for access to future Invictus Web Designs customer support features you are required to submit personally identifiable information. This may include but not limited to a unique username and password, or provide sensitive information in the recovery of your lost password. If you engage with us via telephone, personal information may be collected as a result of any information you provide to us on any inbound and/or outbound calls that are recorded, stored, communicated and/or published in the conduct of our Services.

We collect the types of personal information necessary to provide the Services, fulfilling our functions and activities and informing you about them. This includes personal information such as contact details such as your name, phone number, email address and address; financial information such as your credit/debit card details; and any other personal information you provide to us when you use the Services (and as required by any third parties in connection with the Services).

We and/or third parties may collect other information about you or the device you use to access our Services. By using our Site and agreeing to this Privacy Policy, you grant us permission to place and store pixels, tags and cookies on your browser which may be used by us to collect information about how you use our website and our Services.

Sharing of your personal information

We may occasionally hire other companies to provide services on our behalf, including but not limited to handling customer support enquiries, processing transactions or customer freight shipping. Those companies will be permitted to obtain only the personal information they need to deliver the service. We take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of your personal information.

Use of your personal information

We will use personal information you provide for the primary purposes of conducting the Services, including but not limited to:

providing, delivering, administering and improving the Services, including but not limited to offering you content, providing and enhancing features of the website (including payment processing) and customising, measuring and improving our Services;
personalising and improving your experience on the website and with our Services;
dealing with feedback or complaints about our website and/or Services;
communicating with you and provide customer support;
undertaking data analytics, to better understand your requirements and preferences;
conducting market research;
monitoring online activity on the website;
undertaking and administering marketing activities, database compilation and analytics, analysis of trends and demographics and other marketing or promotional activities, including but not limited to personalising, measuring and improving our advertising, contacting you to let you know about our Services and delivering targeting marketing.
enforcement of our agreements with you;
in order to comply with legal obligations to which we may be subject, including but not limited to, participation in investigations and proceedings conducted by governmental or regulatory authorities and law enforcement; prevention, detection and mitigation of unlawful activity or suspected unlawful activity; compliance with information requests where we are legally obligated to disclose personal information; retention and storage of your personal information to comply with specific legal retention requirements; responding to a serious threat to an individual’s life or to public health or safety; and where otherwise required or authorised by law.

We will generally use or disclose your personal information for the primary purpose for which it was collected, or for a related secondary purpose where you would reasonably expect us to use or disclose the personal information for that secondary purpose. We may otherwise use and disclose your personal information if you have given us consent in accordance with this Privacy Policy for the use or disclosure or it is required or authorised by law.

We may also use and disclose your personal information to:

governmental or regulatory authorities and law enforcement upon request being made;
our third party service providers who help us provide our website and Services (including for example, where you require rectification works or services to be carried out);
our related companies who may use it to provide joint content, services and marketing, offer personalised advertising and for legal compliance reasons; and/or
other third parties when you have given consent to share your personal information under our terms and conditions of service.

When you engage with the site, we expressively collect the following non-personally identifiable information, including but not limited to browser type, version and language, operating system, pages viewed while browsing the Site, page access times and referring website address. This collected information is used solely internally for the purpose of gauging visitor traffic, trends and delivering personalized content to you while you are at this Site.

From time to time, we may use your information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will use for these new purposes only, data collected from the time of the policy change forward will adhere to our updated practices.

Direct Marketing

You authorise us to send you promotional messages and materials related to our Services, unless you submit a request not to receive direct marketing communications.

Our direct marketing messages and materials will contain a prominent statement (including, for electronic messages, a functional unsubscribe facility) that you unsubscribe from receiving direct marketing communications.

If you do not wish to receive marketing or other communications from us, please submit a request not to receive direct marketing communications or use the unsubscribe facility provided in the most recent marketing communication from us or contact us.

Storage of Your Personal Information

We may disclose and/or store some personal information with third parties for limited purposes but only to the extent necessary to perform our functions or activities. Although most of the information is stored within Australia, some of your personal information may be stored in other countries with service providers for data processing.

Where we do disclose or store your personal information overseas, we take reasonable steps to ensure that their privacy obligations and/or the laws in their territories provide similar protection for personal information.

Changes To This Privacy Policy

We reserve the right to make amendments to this Privacy Policy at any time. If you have objections to the Privacy Policy, you should not access or use the Site or our Services. Amendments will be effective immediately upon being published on our Site. You should regularly check this Privacy Policy on our Site for any updates.

Accessing Your Personal Information

You have a right to access your personal information, subject to exceptions allowed by law including under the Privacy Act. The APP’s set out some circumstances in which we are not required to provide you with such access. If you ask for your personal information and any of these circumstances exist, you may be given access to the personal information in a way that is permitted under the Privacy Act. If you would like to access your personal information that we hold, please let us know. You may be required to put your request in writing for security reasons. To protect personal information held by us, you may need to also confirm your identity before access to your personal information is granted. It may take time to process your request and access and retrieve information. We reserve the right to charge a fee for searching for, and providing access to, your information on a per request basis.

Security

We will take all reasonable precautions to ensure that your personal information is not misused, interfered with, altered or otherwise unlawfully accessed. This includes protecting your personal information through technical and organisational security measures to minimise risks associated with data loss, misuse, unauthorised access and unauthorised disclosure and alteration.

However unfortunately, no data transmission over the internet can be guaranteed to be completely secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information transmitted to or from you, and you do so at your own risk.

We may use third party companies to host and store our data (including any audio recordings from inbound and/or outbound calls). Some or all of your information may be held with these companies in various countries. We will not be held responsible for events arising from unauthorised access to your personal information by third party companies.

Personal information is removed and destroyed securely when no longer required by us. We may retain the information you provide to us to enable us to provide our Services, such as maintaining and improving the performance of our Services, keeping our systems secure and maintaining appropriate business, legal, accounting and financial records, and to comply with law (including the Privacy Act).

Complaints Regarding Personal Information

If you have a complaint in relation to the collection, use and/or sharing of your personal information, please contact us via the details below. We review all complaints received and respond to each complaint upon due consideration (which may require further information to be provided). If we agree that your complaint is well founded, we will, in consultation with you, take appropriate steps to rectify the problem. If you are not satisfied with our response, a complaint may be made to the Office of the Australian Information Commissioner who can be contacted by telephone on 1300 363 992 or by using the contact details on the website www.oaic.gov.au.

Contacting Us

Invictus Web Designs welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours Monday to Friday.